Lync support centre
We're here to help. Find a quick answer or contact our team directly.
Email
support@apps-lync.com
Reply within 24 h
In the app
Settings → Help & Support
Live chat with the team
Support hours
Mon – Fri: 9 a.m. – 6 p.m.
Eastern Time (EST)
Frequently asked questions
Find a quick answer to your support question.
My account
I forgot my password.
On the sign-in screen, tap "Forgot password?". You will receive a reset link by email within a few minutes. Check your spam folder as well.
I'm not receiving the verification email.
Check your spam folder. If the email isn't there, tap "Resend email" from the sign-in screen or contact support@apps-lync.com.
How do I delete my account?
Go to Settings → Account → Delete account. Your personal data is erased within 30 days, in line with our privacy policy.
Bookings (clients)
How do I cancel a service?
Open the service from the Home tab → tap "Cancel service". Cancelling is free if done more than 24 h in advance.
The provider did not show up.
Report the no-show in the app by tapping "Report a problem" on the service page. You will be refunded in full and another provider will be offered to you.
How do I change the tasks after booking?
Open the booking → "Edit tasks". Changes are sent to the provider in real time. You can make changes up to 2 h before the service starts.
Subscriptions (providers)
How do I cancel my subscription?
Settings → Subscription → Cancel. You keep access to every feature until the end of the period you have already paid for. No refunds for months already started.
I can't access the jobs.
Check that your subscription is active under Settings → Subscription. If there is a payment problem, update your payment method or contact support@apps-lync.com.
How do I change plan?
Settings → Subscription → Change plan. You can move up or down a plan. The change takes effect immediately.
Technical problems
The app crashes or won't load.
Close the app completely, then reopen it. If the problem persists, uninstall and reinstall it from the App Store or Google Play. Check that your internet connection is working too.
I'm not receiving push notifications.
Check the notification permissions in your phone Settings → Apps → Lync → Notifications. Turn on "Allow notifications".
Tasks aren't updating in real time.
Check your internet connection. Pull the screen down to force a refresh. If the problem persists, contact our support team with a screenshot.
Didn't find your answer?
Our team replies within 24 hours. Describe your problem and we'll guide you step by step.
Contact support