Privacy Policy
Last updated: June 2025
Protecting your personal data is a priority for Lync. This policy explains what data we collect, how we use it and what rights you have over it.
1. Data controller
Lync (apps-lync.com), Montreal, QC, Canada
DPO contact: support@apps-lync.com
2. Data collected
When you use the Lync app, we collect:
- Identification data : last name, first name, email address, profile photo, role (client / provider / employer)
- Service data : home address, tasks to be carried out, time slots, service history
- Payment data : processed exclusively by Stripe — Lync stores no bank card data
- Communication data : messages exchanged between clients and providers through the built-in messaging
- Technical data : push notification token (Expo), usage logs, app version
- Location data : geographic area used to assign providers (no real-time GPS tracking)
3. Purposes of processing
- Managing your account and secure authentication
- Introducing clients ↔ providers in the same geographic area
- Sending push notifications: booking confirmations, reminders 4 h before the service, real-time updates
- Processing payments and subscriptions (Stripe)
- Tracking tasks and service progress
- Anonymised usage statistics to improve the app
- Meeting legal and accounting obligations
4. Data sharing
Lync shares only the data that is strictly necessary:
- Assigned provider : the client's first name, service address and required tasks
- A client : the provider's first name, emoji and photo
- Stripe : payment data, for secure processing of subscriptions
- Supabase : secure database hosting (servers in North America)
- Expo / FCM / APNs : sending push notifications
We never sell your personal data to advertising third parties.
5. Retention
- Account data: kept for as long as the account is active, erased within 30 days of deletion
- Service history: 24 months after the last service
- Transaction data: 7 years (legal accounting obligation)
- Messages: 12 months after the end of the related service
6. Your rights
- Access : request a copy of your data → contact the DPO
- Rectification : change your details in the app → Profile → Edit
- Deletion : Settings → Delete account (erased within 30 days)
- Portability : export your data on written request
- Objection to notifications : Settings → Notifications → turn off by category
7. Security
Lync applies the following security measures:
- SSL/TLS encryption for all communications
- Row Level Security (RLS) on Supabase — each user can only reach their own data
- Secure JWT authentication
- 3D Secure payments through Stripe
- Encrypted push notification tokens
8. Contact
For any question: support@apps-lync.com
Or through the Messages tab in the Lync app.